Terms and Conditions

Welcome to the sonyakashmiri.com website terms and conditions for use. By visiting sonyakashmiri.com and/or placing an order, you are accepting and consenting to the practices described in the terms and conditions. Please note this does not affect your non-excludable statutory rights. These terms and conditions are governed by English law and by visiting this site you must agree to these terms If you are not prepared to agree to these terms then you must immediately leave this website and you may not use or access our services or our sites facilities.

New Customer


You may browse our website without registering but will need to register to become an online customer with us in order to purchase any goods via our website. When you become an online customer your username will be your valid email address and you will be asked to input a password. You are responsible for all actions taken under that username, whether by you or any other person. It is your responsibility to keep your username and password safe. You should email us if there are any changes or unauthorised use of your password or username at info@sonyakashmiri.com

Purchasing

The prices displayed on this international site are quoted in GB pounds, these include VAT at 20% (UK Tax) and are subject to change if the applicable rate of VAT changes before your order is accepted.

Please note that Prices and availability of goods is subject to change without notice although every effort is made to ensure that this will not happen, please refer to our returns policy below. A delivery charge will be added to your order value where appropriate, (apart from UK orders) please see delivery policy.

 

Delivery policy


We at sonyakashmiri.com will make every effort to ensure your purchase gets to you fast, safely and in the most cost effective way possible via Royal Mail signed for UK Orders/ Airsure or TNT for Europe/International. For further information regarding delivery please see our product page and scroll down. Your order will be packed and dispatched provided we have available stock, the address has been checked and payment approved. At this point an email will be sent to you confirming the order and expected delivery. Orders can be delivered to either business or residential addresses, however packages may require a signature on receipt of delivery. If the delivery address is unattended a note will be left to indicate a delivery is waiting for you, however this may not always be the case. Sonya kashmiri cannot take responsibility if a notification card is not left in any instance.

 

Cancellation Policy

Once the order has been processed you have the right to cancel the order up to the point of despatch, we recommend letting us know as soon as possible to ensure cancellation. Please contact us with details of your order including the reference code. We will get back to you with 48 hours to confirm the cancellation, any payments made by you will be refunded within 28 days from the receipt of goods returned.

 

Refunds/Returns Policy

If you are, for some reason, unhappy with your purchase we can offer a refund within 28 days of delivery. We require that you return the new and unused goods to us with all the original labeling attached. We ask that you let us know as soon as possible by emailing orders@sonyakashmiri.com with the order details including reference/invoice code. We recommend using a registered service as we cannot take responsibility for items lost in transit. When the item arrives back with us we will credit your card with the full retail amount within 28 days. Unfortunately we cannot refund postage costs unless the item is faulty. Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss proceedings. Sonya kashmiri reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only Items which sonyakashmiri.com can confirm as new and unused will be eligible for a return or exchange, outlined above and you must contact us within the 7 days time limit.(unless otherwise organised). sonyakashmiri.com will not accept returns or exchange goods for any non-faulty items that have been worn or with tags removed.